Privacy Policy — Smile Pathways Australia

1. Information we collect

When you complete our online assessment or book a consultation, we collect the details you provide: your name, mobile number, email address, and your responses about your dental condition, treatment timing, and funding preferences. We also receive technical data such as your IP address, browser type, and the pages you visit.

2. How we use your information

We use your information to contact you about your enquiry, schedule and manage your consultation, assess your suitability for treatment, and provide you with relevant information about dental implant and restoration options. We may also use aggregated, de-identified data to improve our services.

3. Sharing your information

We do not sell your personal information. We may share it with our dental clinic partners and treatment providers for the purpose of delivering your consultation and care, and with service providers who help us operate our business (such as booking and analytics platforms) under strict confidentiality obligations. We may disclose information where required by law.

4. Superannuation & ATO information

Any information you provide about accessing superannuation early is used only to guide the conversation. Early release of super for dental treatment is decided by the ATO, is not guaranteed, and is limited to certain serious or chronic conditions. It is not available for cosmetic treatment. We do not make eligibility decisions on the ATO's behalf.

5. Data storage & security

We take reasonable steps to protect your information using industry-standard security practices. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request or ask a question about this policy, contact us at privacy@smilepathways.com.au.